Candidate shall support the implementation, troubleshooting and maintenance of IT systems. The Contractor shall manage all IT system infrastructure and any processes related to these systems. The Contractor shall provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems.

The Contractor shall provide second level problem identification, diagnosis and resolution of problems. The Contractor shall provide support for the dispatch system and hardware problems and remain involved in the resolution process. The Contractor shall provide support for the escalation and communication of status to agency management and internal customers. The Contractor must possess experience in one or more systems and architectures and associated hardware: mainframe, mini, or client/server based.

Experience required:

• Support, Troubleshoot and maintain System/software life-cycle to include development and maintenance of systems, applications and tools including software enhancements, databases, database maintenance, Computer Aided Design (CAD), Graphics, Test and Evaluation, Training systems maintenance, maintenance and use of Geographic Information Systems (GIS), and keep and maintain information systems security.

• Provide hardware life-cycle support to include hardware installations such as modems, boards, memory chips, and other small hardware items.

• Write, update and maintain standard operating procedures that details the steps required to regain Local Area Network access in the event of network failure. The SOP should be sufficiently detailed to that if the usual network administrator or designee is not available, the federal staff may restore network services. The SOP shall be treated as Security Sensitive Information and distribution shall be controlled and restricted.

• Maintain software tools and utility development to include providing unique capability working with off the shelf applications such as Excel, Access, PowerPoint and other DHS applications. Databases, briefings, spreadsheets and documents shall be developed from these applications to provide information and information management tools. This includes the Local Area Network (LAN) and Web administration, Application Training, electronic and paper File Management, and Documentation of ICC System and procedures.

Established in 2006, Envision Innovative Solutions is a technology company that uses its knowledge and expertise to develop solutions and solve problems for commercial and government customers with a constant and deliberate commitment to performance and integrity.

Small Disadvantaged Business(SDB), offering a broad range of services.

Over time, we have developed expertise in staffing Technology projects and formed a Recruitment Service to provide staffing and solution needs to commercial customers. Our clients include many Technology and Financial Services companies. We have continued to grow, adding cutting edge networking solutions, web design and e-marketing services, as well as SEO strategy services.

Envision Innovative Solutions is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce regardless of age. U.S. Citizenship is required for most positions.