Roles and Responsibilities:

Facilitate and conduct workshops and/or interviews for systems/applications to review the Out of the Box (OOTB) forms, fields, workflows, and process guides, as applicable.

Perform product demonstrations for applications to aid the workshop audience in visualizing and understanding OOTB features and functionality.

Develop and submit a workshop results presentation. Lead presentation meetings, to include:

• Identify and understand the customer’s expectations, goals and objectives
• Provide relevant overviews
• Best practice process diagrams
• Quality Assurance/Metrics
• Recommended roles and responsibilities document for key process roles
• Best practice observations and recommendations

Software Development:

For each program, provide services for Solution Architecture, application design/development, enhancements, functional and user acceptance testing, operations, and maintenance support for existing and new IT tool automation. Support includes the design and creation of software that is open, modular, and follows industry best practices in a web application design for public and internal interfaces for the government.

Provide software solutions for both standard laptop/desktop and mobile user interface(s) per the FAA standard configuration and based on current FAA cloud computing platforms.

Provide requirements/business analysis and documentation using agile methods and ensure all requirements are vetted.

Provide business process creation and automation as well as integration of appropriate middle-ware tools/software.

Provide:

• Technical support services in solution architecture and design application
• Website design, development, and maintenance (front end, back end, full stack)
• Database design, development, and maintenance
• Artificial Intelligence (AI), machine learning and robotic Process Automation
• Software integration
• Logical and physical architecture
• User interface/usability (UI/UX) design and implementation

Provide software solutions, code, and configurations that are compatible and run without error on the FAA approved standard image software for Laptops/Workstations.

Provide approved software releases that are hosted in a FedRamp certified infrastructure deemed an FAA production environment by the FAA CIO and/or CISO.

Must follow the Agile Software Development Requirements:

• Facilitate and conduct workshops and/or interviews for each system/application to review the Out of the Box (OOTB) forms, fields, workflows, and process guides, if applicable.
• Document changes requested and created stories which will support the agreed upon process flows, data, and form requirements.
• Work with Customer on an agreement as to which stories will be considered in scope, or backlog-out of scope.
• Develop and provide release and sprint plans based on the agreed to in-scope stories.
• Coach the Customer’s team in the principles of Agile Scrum and how to use the ServiceNow platform to manage the work.
• Create User Acceptance Test (UAT) Plan that includes at least scenarios, scripts, test data.
• Conduct UAT and cutover activities from non-production environments to the production environment.
• Provide UAT support, defect remediation, go-live support and knowledge transfer

Incident Priority & Response Times:

Programs must assign Incident priority levels for a defect by using provided guidelines.

Provide support to the Program Office by performing the following Tasks:

• Provide, maintain, and enter items / updates into a tracking system that is user-friendly to also allow system users to quickly report issues
• Describe the procedures to be used for managing areas of risk to successful project completion in a Risk Management Plan
• Define procedures for software metrics collection and analysis
• Perform analysis of software performance and system sizing, generating technical results reports
• Perform software requirement analysis on existing and/or new systems and evaluate these systems' capabilities
• Determine preliminary and detailed software design practices to ensure the quality and maintainability of all systems
• Produce a traceability matrix to trace each identified software requirement
• Provide a Software Test Report written and phased Software Testing Plan
• Prepare, revise, and/or review software documentation during the appropriate phases of the life cycle
• provide change engineering and implementation support
• Plan, implement, and maintain a comprehensive configuration management and control program
• Perform data management for the documentation and material associated with the project
• Establish, with the IV&V contractor and the Government, an Independent Verification and Validation Plan

Post Implementation Support:

For ANCIR, provide Post Implementation Support (PIS), a continuous improvement and maintenance program for the organization’s support center and ServiceNow (SN) solution. This support to include:

• Regular review sessions with Senior/Principal Consultants
• Access to all Provider SN development experts to resolve issues or questions
• SN System Administration services
• Managing and approving work in the Provider Customer Portal
• Managing and providing testing feedback in the Provider Customer Portal
• On-demand reporting

Minimum Qualifications/Requirements/Certifications:

• 15 relevant years’ experience.

Minimum Education Required:

• Information systems, business systems, management information systems, IT Management, and other IT Bachelor degree is required.

Substitution for Education:

• Engineering, math, or science bachelor’s degrees are acceptable substitute degrees.

Established in 2006, Envision Innovative Solutions is a technology company that uses its knowledge and expertise to develop solutions and solve problems for commercial and government customers with a constant and deliberate commitment to performance and integrity.

Small Disadvantaged Business(SDB), offering a broad range of services.

Over time, we have developed expertise in staffing Technology projects and formed a Recruitment Service to provide staffing and solution needs to commercial customers. Our clients include many Technology and Financial Services companies. We have continued to grow, adding cutting edge networking solutions, web design and e-marketing services, as well as SEO strategy services.

Envision Innovative Solutions is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce regardless of age. U.S. Citizenship is required for most positions.